Contracts Manager 45034

Our client seeks an experienced Contracts Manager to join their company. You will manage the day to day running of 3 contracts, encompassing contract performance, delivery of contract objectives, client relationships, people management, safety conformance  and financial performance. 

PRINCIPAL ACCOUNTABILITIES

Contract Performance & Delivery

• To execute contracts to specification and budget, meeting the customers requirements and deadlines and exceeding expectations
• To utilise best, most economic and effective work practices
• Identify and execute opportunities for additional works
• Proactively manage all areas of delivery, in order to solve problems.
• Manage and plan work schedules for Staff on contract
• Identify areas of the contracts to improve performance.

Relationships

• Establish and maintain excellent client relationships
• Attend and act as an ambassador at client or related events
• To be prepared at Progress Meetings with clients
• To be approachable and responsive to the needs of your staff and minimise conflict
• To communicate effectively and confidently both on a one-to-one basis and in groups.
• To develop team work by effective communication and regular meetings

Customer/client care

• To create a positive impression with clients, presenting a professional and proactive  attitude
• To build strong, long term relationships with customers to ensure repeat and follow-on work
• To understand the benefits of the companys complaints and Customer Contact procedures
• To have a good understanding of the Company, its history, business strategy, objectives and position in the market place
• To actively seek out new business and assess prospective contracts, passing information to the Business Development team as requested

People Management

• Manage the performance of all contract staff and assist in development.
• To give all members of your staff the opportunity to discuss their work, problems and aspirations.

• Recruitment and selection of all contract staff according to Company procedure
• Manage any employee relations issues, utilising support from HR, within the parameters of Company policies
• Create and manage a contract specific training plan and keep training records.

• Manage the payroll inputting process to ensure timely and accurate payment to staff
• Adhere to HR processes and procedures, including managing the use of the HR Software System such as timely updating of the system with starters/leavers details
• Ensure the various pre-employment and annual checks are completed according to requests from central functions

Quality, Health & Safety

·To understand the law relating to Health & Safety and understand and implement the companys Health & Safety policy

• To understand and implement risk assessments and COSSH

• To understand and work to agreed company procedures, in particular, operating within the Company quality system
• To be able to select the right machine for the purpose, understand the maintenance required and have systems in place to ensure maintenance takes place
• To show a rigorous concern for the security of company buildings, vehicles, machinery and materials
• To take ownership for contract depot/office site
• To ensure that all members of staff behave in a professional manner: wear the correct corporate clothing, keep vehicles and machinery clean and well maintained and that sites are kept clean and tidy at all times

Financial Management

• To understand and operate within the companys financial procedures
• To regularly monitor progress and review cost and expenditure to ensure that programmes/budgets are met
• Manage according to budget
• Complete end of month financial performance sheets for submission to OD
• Track and solve any issues with regard to over expenditure and threats to budget

General

• Utilise IT across every facet of managing the contract
• Communicate with colleagues across the Group in order to share best practice and pool knowledge and resources
• Feedback and take an active part in any cross Group initiatives/project teams
• Constantly striving to improve and change to deliver best value

KEY PERFORMANCE INDICATORS

• Complete all  operational activities to contract schedule using contract route sheets.
• Keep all machinery and equipment breakdowns to a minimum by ensuring all company policies are followed regarding defect reporting and service scheduling
• Keep accidents and other H&S incidents to a minimum by implementing good working practices, training and adhering to company H&S policies
• Secure additional sales per annum at the agreed margin from external customers such as parish councils, businesses and the like.

KNOWLEDGE AND SKILLS

• IT literate and ability to use various software packages.
• A good understanding of commercial awareness
• Full driving licence required

PERSONAL QUALITIES

• This role requires a driven person with an enquiring mind and a can do’ outlook whom is keen to further develop commercial skills within the landscaping industry
• You will be a confident communicator with the ability to work both autonomously and as part of a team
• You will have the ability to work professionally, efficiently, structured and organized
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Articulate and persuasive when talking to others to convey information effectively
• High level of enthusiasm
• Strong leadership and relationship building skills
• An ability to plan ahead and manage time
• Ability to manage when faced with numerous time sensitive deadlines

Benefits:

£40k salary
Company Car
Laptop & smart phone
Pension