Interior Horticultural Technician

Our client is a growing company that was established in 1977 who specialise in the installation and maintenance of interior plant displays.

They believe in connecting with nature through fresh flowers and plants, these simple things that can make a workplace a truly great place.

Their installations include fresh flowers, real plants, replica plants and outside plants. They also install and maintain green walls, including living walls and preserved moss.

Due to continued expansion they have a requirement for an Interior Horticultural Technician to cover both London and Leeds.

Job Description:

As Customer Service and Installation Technician you will maintain a 5 ‘S’* system of work in the workshops, company vehicles and warehouse. You will be required to carry out client site visits to undertake installation and maintenance of our products as instructed.

You will be required to maintain your company vehicle ensuring it is clean both internally and externally and in a roadworthy condition at all times including carrying out weekly vehicle checks.

You must be able to adapt to changing schedules in order to fulfill customers’ needs at short notice and work to the required deadlines. The role requires a to drive to succeed attitude in order to improve customer satisfaction, maximise customer retention and increase profitability.

You will be required to work from The Company’s Leeds HQ for approximately 2 days every week. (Premier Inn accommodation will be provided). During this time you will also be involved in team meetings, training sessions and 121’s with your line manager.

You will work within the The Company’s standards and values as set out in the Customer Standards Manual and Employees Handbook.

Your performance will be measured against agreed KPI targets.

*5 ‘S’ system = sort, set in order, shine, standardise, sustain

Client Site Work

• Effective installation and maintenance of living and replica plant displays
• Production of timely, detailed and accurate service reports
• Understand customer requirements and assist with the decision-making process by making appropriate recommendations
• Friendly communication with the client when on site to build a good rapport
• Reporting to head office any issues that may arise when on client sites, including but not exclusively, incomplete work, access restrictions and plant replacements that have not been fulfilled.

In house work

• Maintain the plant displays in house to ensure the company is visitor ready
• Quality production and boxing of replica plant displays
• Assist with receiving goods including the operation of a forklift truck (if qualified)
• Assist with effective stock management
• Effective communication with the team to ensure all work is completed
• Carry out any other reasonable duties required by the business.

Key Skills:

• Experience of field service work
• Forklift Truck Qualification desirable
• Proven knowledge of industry products and equipment desirable
• Proven high quality customer service skills
• Current valid UK driving licence
• IT literate and proficient in all Microsoft Office Programs and field service management software,
• In depth knowledge of Horticulture complete with recognised qualifications.
• Horticultural experience gained from working with indoor foliage plants is desirable.

Further Information:

• Work is a 47.5 hour week Monday to Friday.
• 28 days holiday including bank holidays
• Uniform provided
• Pension options
• Full-time PAYE

If this Interior Horticultural Technician vacancy is of interest, please apply or contact Mark Bolam on 01233 732767 or markbolam@horticruitment.com.

Thank you for the interest you have shown in this Interior Horticultural Technician vacancy.  Unfortunately, due to the high volume of applications that we receive, it is not possible to respond to every one.  Therefore, unless you hear from us within the next 14 days, your application for this Interior Horticultural Technician vacancy will have been unsuccessful.