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Contract Manager

Employer
idverde
Location
Hastings, East Sussex
Salary
Competitive
Closing date
14 Mar 2019

Job Details

Role Profile

JOB TITLE: Contract Manager

REPORTS TO: Operations Manager / Operations Director

LOCATION: Hastings

DATE CREATED: December 2017

DATE REVIEWED: November 2018

 

MAIN PURPOSE OF JOB

To manage the day to day running of the contract/contracts, encompassing contract performance, delivery of contract objectives, client relationships, people management, safety conformance and financial performance.

PRINCIPAL ACCOUNTABILITIES

Contract Performance & Delivery

  • To execute contracts to specification and budget, meeting the customers’ requirements and deadlines and exceeding expectations
  • To utilise best, most economic and effective work practices Identify and execute opportunities for additional works
  • Proactively manage all areas of delivery, in order to solve problems. Manage and plan work schedules for Staff on contract
  • Identify areas of the contracts to improve performance.

Relationships

  • Establish and maintain excellent client relationships
  • Attend and act as an ambassador at client or related events To be prepared at Progress Meetings with clients
  • To be approachable and responsive to the needs of your staff and minimise conflict
  • To communicate effectively and confidently both on a one-to-one basis and in groups. To develop team work by effective communication and regular meetings
  • Customer/client care
  • To create a positive impression with clients, presenting a professional and proactive attitude
  • To build strong, long term relationships with customers to ensure repeat and follow-on work
  • To understand the benefits of the company’s complaints and Customer Contact procedures
  • To have a good understanding of the Company, its history, business strategy, objectives and position in the market place
  • To actively seek out new business and assess prospective contracts, passing information to the Business Development team as requested.

People Management

  • Manage the performance of all contract staff and assist in development.
  • To give all members of your staff the opportunity to discuss their work, problems and aspirations.
  • Recruitment and selection of all contract staff according to Company procedure
  • Manage any employee relations issues, utilising support from HR, within the parameters of
  • Company policies
  • Create and manage a contract specific training plan and keep training records.
  • Manage the payroll inputting process to ensure timely and accurate payment to staff
  • Adhere to HR processes and procedures, including managing the use of the HR Software
  • System such as timely updating of the system with starters/leavers details
  • Ensure the various pre-employment and annual checks are completed according to requests from central functions

Quality, Health & Safety

  • To understand the law relating to Health & Safety and understand and implement the company’s Health & Safety policy
  • To understand and implement risk assessments and COSSH
  • To understand and work to agreed company procedures, in particular, operating within the Company quality system
  • To be able to select the right machine for the purpose, understand the maintenance required and have systems in place to ensure maintenance takes place
  • To show a rigorous concern for the security of company buildings, vehicles, machinery and materials
  • To take ownership for contract depot/office site
  • To ensure that all members of staff behave in a professional manner: wear the correct corporate clothing, keep vehicles and machinery clean and well maintained and that sites are kept clean and tidy at all times

 

Financial Management

  • To understand and operate within the company’s financial procedures
  • To regularly monitor progress and review cost and expenditure to ensure that programmes/budgets are met Manage according to budget
  • Complete end of month financial performance sheets for submission to OM/OD Track and solve any issues with regard to over expenditure and threats to budget Manage client change mechanism to make contractual changes and raise invoices.

 

  • General
  • Utilise IT across every facet of managing the contract
  • Communicate with colleagues across the Group in order to share best practice and pool knowledge and resources
  • Feedback and take an active part in any cross Group initiatives/project teams Constantly striving to improve and change to deliver best value

KEY PERFORMANCE

  • Complete all operational activities to contract schedule using contract route sheets.
  • Keep all machinery and equipment breakdowns to a minimum by ensuring all company policies are followed regarding defect reporting and service scheduling
  • Keep accidents and other H&S incidents to a minimum by implementing good working practices, training and adhering to company H&S policies
  • Secure additional sales per annum at the agreed margin from external customers such as parish councils, businesses and the like.

KNOWLEDGE AND SKILLS

  • IT literate and ability to use various software packages . A good understanding of commercial awareness.
  • A strong horticultural background and knowledge. A good knowledge of sports and fine turf
  • A good understanding of building and monitoring live works schedules. A strong financial acumen
  • Full driving licence required

PERSONAL QUALITIES

  • This role requires a driven person with an enquiring mind and a ‘can do’ outlook whom is keen to further develop commercial skills within the landscaping industry
  • You will be a confident communicator with the ability to work both autonomously and as part of a team
  • You will have the ability to work professionally, efficiently, structured and organized
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Articulate and persuasive when talking to others to convey information effectively
  • High level of enthusiasm
  • Strong leadership and relationship building skills
  • An ability to plan ahead and manage time and expenditure
  • Ability to manage when faced with numerous time sensitive deadlines

Management have the right to change job descriptions in line with business need. This description is not exhaustive.

 

Company

Our people ethos is based on well-managed, highly trained, and motivated people. We recognise and accept individual differences and value the diversity that this brings to our workforce. We are constantly looking for people who can deliver and who really care about what they do. 

We are well known for our commitment to developing our colleagues and we know the importance of building high-quality teams.   

The retention of good calibre people is key to the success of our business.  We provide employees with a career and not just a job. When we recruit people, we look not only for capability but attitude. We place great importance on our employees having a natural affinity to care about our environment, our customers, and the positive impact we make on people and places. 

Our in-house performance academy offers our employees the best possible training and personal development to help them succeed with their chosen career path. We offer a range of courses from our E-learning platform through to Horticulture apprenticeships, we’re proud to support our colleagues every step of the way.  

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