Garden Centre Manager / Retail Operations Manager
Are you an ambitious and inspirational retail manager with a proven track record in delivering high levels of commercial performance within a large aspirational retail environment? Can you offer their customers a truly unique retail experience in an aspirational environment where they can enjoy engaging with and buying fantastic products and receive exceptional customer service? Are you the dynamic and retail focused Centre Manager / Operations Manager who can lead and develop a dedicated team? If you are then our client is looking for a candidate just like you to run one of their leading garden centres based in Cornwall. They are looking for someone to manage the centre operationally and are seeking experienced retailers with knowledge of the garden centre or similar sector.
As Garden Centre Operations Manager you will have a fantastic opportunity to take full advantage of the resources to ensure the team and the Centre reaches its maximum potential. They empower all of their Garden Centre Operations Managers to manage their centres as though this were your own business, whilst enjoying full support from Head Office.
As Garden Centre Operations Manager you will be responsible for all aspects of the centre including:
Driving sales and maximising profit in order to consistently meet your KPIs.
You will deliver exceptional standards of customer service.
You will identify trends in sales and profit opportunities and you will translate these into sound retail action points.
You will be at the helm leading, developing and motivating your team with a clear focus on driving exceptional performance and managing all controllable costs.
You will ensure high standards of stock management and control are constantly maintained.
You will carry out daily floor walks of every department.
You will understand and be able to easily connect with their AB1 customer demographic with an ability to ensure that retail standards and service levels constantly exceed their expectations.