Customer Service Representative
Our client specialises in the supply of high quality plants to the domestic landscape market, its customers include Garden Designers, Domestic Landscaper Gardeners and Architects. They currently have a new position that has been created to ensure that their customer orders are handled in a fast and efficient manner achieving the objective of the division to offer a high quality service to its clients.
This is a supporting role to the Sales and Despatch departments. The position would suit somebody with strong plant knowledge & business experience gained in a garden centre or wholesale nursery background along with the necessary drive to ensure orders are completed to meet customer requirements. As their turnover grows and the customer base develops the opportunity for the successful candidate is to further develop the post into a sales position.
An active role in liaising between Despatch & Buying departments to ensure orders are collated to customers satisfaction in terms of plant quality and despatch arrangements.
Assisting the Sales dept to prepare quotations.
Liaising with the customer to complete orders with notification of substitutions when necessary to complete orders.
Responsibility for customer collections.
Supporting the despatch function when required by generating pick sheets & delivery notes.
Office function & cover as required.
Strong Plant knowledge
Basic Computer skills including Excel & Outlook.
"People person" who is confident and has a positive personality and an open minded approach to business.
Good time management skills
Ability to multi task.
Strong communication skills
Ability to work both independently with minimal supervision, and in a team environment.
Ability to learn quickly and manage workload in a cooperative and sometimes demanding environment.
A self-motivated individual who can work under pressure and meet deadlines.
A positive attitude
A full driving license
Willingness to assist in the training of other staff members as cover for the role.
Any other duties as required by your line manager.
Excellent opportunity with good career development potential.