Account Manager Horticultural Sundries

South West England
30 Aug 2017
29 Sep 2017
Dianne Saunders
Sales Jobs
Full Time
Contract Type

Our client is a leading horticultural Sundries Supplier to growers and retailers across the UK. They are currently seeking a Sales Account Manager with creative flair as well as great sales experience to take on their South and South Midlands territory.

Reporting to the Managing Director you will be part of a UK wide Sales team, you will be homebased ideally located in the South of the country.

Job Purpose:

A passionate Account Manager, you will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers, working with key business executives, decision makers and stakeholders. You will liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

You will sustain a positive and supportive approach to your colleagues within the team and contribute to the development of a willing, respectful and creative team culture across all aspects of business life.

Key Responsibilities:

To operate as the lead point of contact for any and all matters specific to your customers.
Build and maintain strong, long-lasting customer relationships.
Develop a trusted advisor relationship with key accounts, and other customer stakeholders.
To deliver sales performance in accordance with agreed business plans.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Identify and grow opportunities within your portfolio of key accounts and regional territory, and collaborate with sales colleagues to ensure business growth.
Maintain our position of leadership and develop new business in both existing and new markets.
Develop detailed knowledge of customers and markets, and of the complete range of products and services.
Assist with high severity requests or issue escalations as needed.
To work constructively, positively with the other teams, upholding the companies key values of respect, innovation and creativity.


Proven account management experience within the green market.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including at executive level.
Experience in delivering customer-focused solutions based on customer needs.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Willingness to go the extra-mile to ensure a customer receives exceptional customer service.
Excellent listening, negotiation and presentation skills.
Excellent verbal and written communications skills.
Demonstrably good plant knowledge.
Understanding of the principles of marketing, identification of features-benefits and product offer development.
Able to listen to others and formalise their requirements.

You will be self-motivated and keen to contribute to the team effort. You will have an interest in gardening and plants, a good memory for plant names and a general understanding of horticultural production and the breeder-grower-retailer supply chain. Being well organised is important to us. You will invest time in continuous personal development, learning about the company, our products and our services to support our changing business activities.

Personal Situation:
You will be able and willing to travel, spending two or three nights away per week, when necessary. On occasions you will be able to travel abroad in support of customer visits and company events.
You will have a clean or near-clean driving licence.

Computer Skills:
Adept at using MS Office, with particular emphasis on Excel and Word. Experience of using ERP & CRM systems to support sales administration.