Contracts Manager - Grounds Maintenance

Chesterfield, Derbyshire
Dependent on Experience + Company Vehicle + Expenses
10 Jan 2017
10 Feb 2017
Management Jobs
Full Time
Contract Type

Contracts Manager

Location:  Chesterfield (Field Based)

Employment Type: Full Time

Reports to: Managing Director

Responsible for: Foreman, Operatives and Apprentices

Job Summary

Managing the day to day running of contracts, including but not limited to: contract performance, delivery of contract objectives, client relationships, people management, safety conformance and financial performance. 

Principal Responsibilities:

Contract Performance

  • Execute contracts to specification and budget, meeting customer’s needs / deadlines and exceeding expectations
  • To utilise best, most economic and effective work practices
  • Identify and execute opportunities for additional works
  • Create a positive impression and to foster a good working relationship and environment
  • Pro-actively manage all areas of delivery, in order to solve problems before clients raise any issues.
  • Manage the work planning process to ensure optimum utilisation of human resources; be well prepared for internal management reviews.
  • Monitor material orders, ensure all are complete in a timely manner

Building Relationships

  • Establish and maintain excellent client relationships, has to be commercially aware
  • Initiate client communication to cultivate open lines of communication
  • Proactive and well prepared at review meetings with clients
  • Regular site audits and reports to management and clients
  • Approachable and responsive to the needs of your staff and effective at resolving conflicts
  • Communicate effectively and confidently both on a one-to-one basis and in groups.
  • Develop team work by effective communication and regular meetings

Client Care

  • Create a positive impression with clients, presenting a professional and proactive attitude
  • Develop and maintain strong, long term relationships with customers to encourage repeat work
  • Understand the importance and benefits of the company’s procedures with dealing with complaints and corrective action reports
  • Build a good understanding of the Company, its history, business strategy, objectives and position in the market place
  • Actively seek out new business opportunities and assess prospective contracts, passing information to the Business Development Manager as requested

People & Team Management

  • Manage the performance of all operational staff, including regular one-to-one performance reviews and creation of personal development plans
  • Provide an opportunity for all staff to discuss their work, any problems they may have  and aspirations
  • Be part of the recruitment, interview and selection process for all operational staff
  • Manage any employee relations issues, adhering to HR processes and procedures, ensuring matters are dealt with quickly and fairly
  • Create and manage a specific training plan for operational members of staff]
  • Manage operational staff’s training records and planned future courses/certifications (including site inductions) with support of HR
  •  Monitor and record time and attendance with the processing of time sheets

Quality, Health & Safety & Environmental

  • Recognise legislation relating to Health & Safety and understand and implement the company’s Health and Safety policy.
  • Understand and implement risk assessments, method statements and COSSH
  • Understand and work to agreed company procedures, in particular, operating within the company’s quality and environmental systems (ISO 9001, ISO 14001)
  • Oversee correct machine selection for works, ensure all equipment is properly maintained, log all remedial work undertaken and plan future maintenance
  • Meticulous care taken over security of company buildings, vehicles, machinery and materials
  • Ensure depots are clean, tidy and adhere to all company quality and environmental   procedures (ISO 9001, ISO 14001)
  • Make sure all staff behave in an appropriate manner, wear the correct PPE, keep vehicles and machinery clean and maintained

Financial Performance

  • To understand and operate within the company’s financial procedures
  • Complete quotes and tenders for works with the support of the Business Development Manager
  • Regular monitoring of contract costs and expenditure to ensure that budgets are met
  • Track and solve any issues that may lead to over expenditure and threats to budget
  • Responsible for sales expansion withing existing client contracts

General Skills

  • Utilise IT across every aspect of managing a contract
  • Communicate with colleagues at all levels; share best practice, pool knowledge and resources
  • Feedback and take an active part in any cross department initiatives
  • Constantly seek to improve and change to deliver the best possible results
  • Actively be involved in continuously improving Shed and it’s services

The ideal candidate should have:

  • 2 year’s practical working experience in the landscaping / grounds maintenance industry
  • Experience of managing people
  • Horticultural certifications and/or qualifications
  • Strong interpersonal skills including verbal, written and presentation
  • Motivation and flexibility to grow with a rapidly expanding company